OPENCART ADMIN – Sales
Sales in an OpenCart store
All orders placed and detailed customer information are recorded in the Sales section. The website administrator can manage orders and customers, and add, delete or edit them manually. For B2B sales, you can also assign customers an account manager (sales representative). The system notifies the account manager by email when their customer places an order through the online store.
Transactions
The store owner can add store credit (a credit note) to a customer’s account. In the “Description” field, enter the type of transaction (e.g. a refund), and in the “Amount” field, the amount of the credit. Click “Add Transaction” to confirm. The customer then receives an email about the credit and their current balance (the total of all credits). If the customer has a positive balance, it’s automatically applied to their next purchase (the amount to pay for ordered products is reduced by the credit).
IP address list
A customer’s IP address list shows the IP addresses of the devices they used to log in to their account. Each address also shows how many different accounts are linked to that IP address. This matters if you decide to block an IP address by clicking “Add Ban IP” (adding it to the list of banned IP addresses). Several customers may use the same IP address to access the online store (e.g. from work, where everyone shares the same internet IP address). Blocking such an IP address blocks access for everyone at that company.
Clicking an IP address opens the GeoIPTool website, which shows the location of the internet access point for that IP.
Total accounts
Total accounts tells you how many different user accounts (customers) use the same IP address to access the online store. Click the number to see which customers they are.
Add Ban IP
Adds the IP address to the list of blocked IP addresses. The administrator can see the list of all banned IP addresses under Sales > Customers > Customer Ban IP.